Return & Refund
At Medaherb, we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- You may request a return within 1 day of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
- Certain items, such as personal care products, hygiene items, or clearance/sale products, may not be eligible for return.
2. Return Process
- To initiate a return, contact us at [Your Email Address] with your order details.
- Our support team will guide you through the process and provide instructions for return shipping.
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
3. Refunds
- Once we receive and inspect the returned item, we will notify you about the refund status.
- Approved refunds will be processed within 3–4 business days to your original payment method.
- Shipping charges (if applicable) are non-refundable.
4. Exchanges
- If you receive a defective, damaged, or wrong product, you may request an exchange instead of a refund.
- Exchanges are subject to product availability.
5. Non-Returnable Items
The following items cannot be returned:
- Products marked as non-returnable on the product page
- Hygiene-related products (cosmetics, soaps, personal care items) once opened
- Discounted, sale, or clearance items
6. Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to contact us at:
📧 [info.medaherb@gmail.com]